What to Look for in a Managed ServiceS Provider (MSP)

Browse Topics

An MSP allows internal employees to focus on the company’s core business of bringing medical products to market, while having the confidence that your regulatory and compliance requirements are met. 


Download the Guide

Not all MSPs are created equal. How do you know you’re getting the managed services care you need? Here’s what to look for:

Resources that Scale

The biggest difference between managed services and traditional staffing models is that it goes beyond people as a needed resource.

Your MSP should be able to manage demand based on your unique business needs and provide deep GxP expertise across the product lifecycle. This involves flexing up and down, as well as building a well-oiled training machine and knowledge base.

The best part? MSPs are not required to rotate after 18 months (unlike staff augmentation models), which means the partnership can build on a solid knowledge base foundation for years to come.

End-to-End Service

Unlike traditional outsourcing models that typically manage one part of a given function, your MSP should be able to take on full oversight of entire functions, processes, and technologies. Remember, the point of onboarding an MSP is to fulfill an entire function outside of your company’s core competencies – like quality, validation, IT or compliance.

Performance Excellence

Good MSPs focus on the engagement as a whole, not using people as band-aid solutions for process gaps. Look for an MSP that focuses on the client experience across the engagement, delivers ongoing continuous improvements and drives predictable results and ROI.


When an entire business function becomes a managed service, you should benefit from best-in-class technologies that allow for digital transformation. Your chosen MSP should provide technology accelerators that help get products to market faster.


An MSP results in flexible team structures and competitive, all-inclusive pricing. A great MSP offers a core team and flexible resources that are scalable based on project needs.

The overall goal of a good managed service provider is to fit into your organization like an internal team. The provider should be on board with your vision, goals and priorities while providing the expertise, resources, technology, infrastructure and continuous improvements you need for essential non-core functions.