Verista assumed operational and strategic responsibility for the platform. We formalized the list of known issues impacting the platform and prioritized them according to impact to the business, quickly resolving the most high value and critical platform concerns. We created an Operational Guide to ensure that any resource that provides support has a centralized source for all required tasks. We facilitated an agreement with Oracle to engage with Advanced Customer Support. Additionally, Verista converted the remote Managed Services Team to one more aligned with the client’s needs and successfully designed procedures, processes and documentation to meet SOX auditor requirements.